Refunds & Returns Policy - Gamer Vision Guard

Refunds & Returns Policy

Refunds and Returns Policy

Effective Date: 13th October 2024

At Gamer Vision Guard, we want you to be completely satisfied with your purchase of our blue light blocking glasses for gamers. If for any reason you are not satisfied with your purchase, we are here to help. This policy explains the process, conditions, and timeframes for returns and refunds.

1. Returns

1.1 Eligibility for Returns

You have 30 days from the date you receive your order to request a return. To be eligible for a return, your item must meet the following conditions:

  • The product must be unused and in the same condition that you received it.
  • The product must be in its original packaging with all accessories and manuals included.
  • The product must not show signs of wear, damage, or alteration.

Products that do not meet these conditions may not be eligible for a refund or may incur a restocking fee.

1.2 Non-Returnable Items

The following items cannot be returned:

  • Products marked as final sale or non-returnable.
  • Gift cards or promotional items.

1.3 How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support at zahraqasim710@gmail.com with your order number and reason for the return.
  2. We will review your request and provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Once you have received your RMA number, securely pack the item in its original packaging and include the RMA number on the outside of the package.

Please note: Do not send items back without receiving an RMA number, as we may not be able to process your return.

2. Return Shipping

2.1 Return Shipping Costs

You will be responsible for the cost of return shipping unless the item you received is defective or you received the wrong product. We recommend using a trackable shipping method to ensure the safe return of your item.

If the return is due to an error on our part (e.g., you received a defective or incorrect item), we will cover the cost of return shipping.

2.2 Return Address

Please send all returns to the following address:

Gamer Vision Guard
House no. 231/3, Khadim Hussain Road, Rawalpindi
Email: zahraqasim710@gmail.com

3. Refunds

3.1 Refund Eligibility

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original method of payment.

3.2 Timeframe for Refunds

Refunds will be processed within 14 business days of receiving your returned item. It may take additional time for your bank or credit card company to process and post the refund to your account.

3.3 Partial Refunds

In certain cases, only partial refunds may be granted. This can occur if:

  • The item is not in its original condition or is damaged.
  • The product is returned more than 30 days after delivery.
  • There are missing parts or accessories not due to our error.

3.4 Non-Refundable Charges

Shipping charges, taxes, and handling fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

If you received a defective or incorrect product and would like an exchange, please contact us at zahraqasim710@gmail.com within 30 days of receipt. We will arrange for a replacement at no additional cost to you, provided the product is eligible for an exchange.

5. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us immediately at zahraqasim710@gmail.com with your order number and a description of the issue. We may request photographs of the damaged or defective product to assess the situation. We will work with you to resolve the issue by offering a replacement or a full refund.

6. Canceling an Order

If you wish to cancel an order before it has been shipped, please contact us at zahraqasim710@gmail.com as soon as possible. If the order has already been shipped, you will need to follow the return process outlined above.

7. Contact Information

If you have any questions or need further assistance with your return or refund, please contact us at:

Gamer Vision Guard
House no. 231/3, Khadim Hussain Road, Rawalpindi
Email: zahraqasim710@gmail.com

We are committed to providing a fair and customer-friendly returns and refunds process. Thank you for choosing Gamer Vision Guard!

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